Language Selector

Search

Categories Feed

Newsletter subscription

Terms of Sale

All orders processed through this website imply acceptance of the following terms and conditions of sale.


 ACCESSING THE USER AREA ON THE WEBSITE

Users must be registered to access the website user-restricted area and to be able to place orders.

 


PRICES

Prices displayed on the website are valid at the time of purchase. 

Prices may change without notice due to fluctuations in the trading price of raw ingredients. Possible price reductions, even if temporary, will not entitle customers to a refund of past orders, nor to a cancellation of any pending orders.

Prices are inclusive of VAT


PLACING AN ORDER AND ACCEPTANCE OF THE TERMS AND CONDITIONS

 

Users can place orders directly through the website (www.flowertalescosmetics.com). By placing an order, customers automatically accept our Terms and Conditions.

The order will be considered accepted by Flower Tales only upon receipt by the customer of our confirmation via email.


PAYMENTS

Flower Tales accepts the following payment methods:

  • Credit card, debit card, pre-paid card, PayPal. The order will be normally dispatched the next working day. There are no additional costs for these payment methods.
  • Bank Transfer: Please email us a copy of the bank transfer receipt. Our bank details for the transfer will be on the order confirmation email. The order will be dispatched after the full payment has been received.
  • Cash if you collect your order at our head office in Milan, Italy. You will need to contact us in advance to arrange a suitable time

The receipt included in the package will be your proof of purchase. If you need a VAT invoice, please contact us upon placing the order to arrange for this to be included in the package.


ORDER DISPATCH

The order will be dispatched the day after the order confirmation has been sent.  Should some items in the order be temporarily unavailable, or delayed from our suppliers, the order will be shipped only once all items become available. We regret that we do not ship partial orders. Flower Tales will inform the customer of any delay.

Should one or more of items be unavailable, out of stock or discontinued, Flower Tales will inform the client and propose alternative products. Should the customer accept the substitution(s), the order will be modified and the price adjusted accordingly. Should the customer reject the proposed alternative product(s), Flower Tale will refund the difference.

 


ORDER DELIVERY AND ACCEPTANCE

DELIVERY:

The shipments of our products are carried out by a third party delivery company. It's possible to arrange to pick up your order from our head office in Milan by contacting us in advance to make an appointment.

Delivery time depends on location. Please enquire for details. Customers will be notified by email once the order has been dispatched.

ACCEPTANCE:

The customer is responsible for checking the conditions of the package and its contents upon delivery. In case of obvious damage, the customer must notify the delivery person as the order is being delivered.

If contents are damaged, the customer must promptly inform Flower Tales via email (info@flowertalescosmetics.com), providing the order details, a description and pictures of the damage. Flower Tales will reply to the customer with a solution and proposing possible replacements. Please refer to the section “Refunds” for further information. Any claim submitted with a noticeable delay from delivery will not be accepted.


FAILED DELIVERIES

If the customer is absent at the address provided at the time of delivery, the courier will attempt again the next working day. If again the customer is not at home at the second attempt, the package will be stocked at the courier's wharehouse.

If the failed delivery is due to a mistake in the address provided by the customer, the package will be stocked at the courier’s warehouse after the first attempt.

WHAT TO DO ONCE THE PACKAGE IS STOCKED AT THE COURIER'S WHAREHOUSE:

If the customer was absent and the package is stocked at the courier's warehouse, Flower Tales will contact the customer (or the customer can contact us). Flower Tales will be in touch with the customer providing the courier’s contact details, so that the customer can re-arrange the delivery directly with the courier. This option if free of charge. Flower Tales will not contact the courier on behalf of the customer.

If the address provided by the customer at the time of ordering is incorrect, the package will be stocked at the courier's wharehouse immediately after the first failed attempt. Flower Tales will be in touch with the customer providing the courier’s contact details, so that the customer can collect the package at the courier’s warehouse. This option is free of charge only if the customer arranges to pick up the package at the warehouse. Should the customer wish instead to change the shipping address, a charge of €10 will apply. Please contact Flower Tales on info@flowertalescosmetics.com with the new address. Flower Tales will instruct the courier to deliver at the new address.

WHAT HAPPENS IF THE PACKAGE REMAINS AT THE COURIER'S WHAREHOUSE?

After 3 days stocked in the warehouse, the package will be returned to Flower Tales who will settle any penalty charge that the courier may apply. Flower Tales will refund the value of the order back to the customer, minus a 25% of the total order value as penalty fee and minus any penalty fee applied by the courier. Flower Tales will apply a cap of maximum £30 to the penalty fee.

 


RESPONSIBILITIES

Flower Tales is not responsible for damages to persons, animals or property due to misuse of its products.

Flower Tales' responsibility for the execution of the order ceases once the courier has picked up the order from Flower Tales for delivery.

The customer is responsible for observing the instructions and recommendations on the labels, leaflets and data sheets available on the website. Particular care is due to the preservation of the products. Do not use the products after their expiry date. For advice on product conservation, storage or expiry, please contact us on info@flowertalescosmetics.com  

 


 

CANCELLATIONS AND REFUNDS

The Customer has the right to cancel their order under certain conditions. For the returns procedure, please visit this page.

 


WRONG OR DAMAGED PRODUCTS

Should the package contain products not ordered by the customer, or damaged in transit, the customer must immediatley inform Flower Tales

The customers will alert Flower Tales Cosmetics via email (info@flowertalescosmetics.com) confirming:

a) any order/receipt reference number (number and date)

b) product code and quantity of missing or damaged items as per receipt included in the package

c) product code of wrong products, as per label

d) in case of damaged items, include a digital picture showing the damage to the product and to the packaging

Flower Tales will reply suggesting the most appropriate solution.

 

In case of wrong products delivered, Flower Tales Cosmetics will replace the items or refund their value by issuing a discount code. 

In case of damages to one or more items, assessed by Flower Tales as accidental, Flower Tales will replace the damaged items or refund their value.

Flower Tales Cosmetics will only accept claims received within 24 hours from delivery.

 


FINAL PROVISIONS

The sale contract is regulated by Italian law.

By placing an order, the customer implicitly accepts the decree law n. 196 of 30 June 2003 and our privacy policy

as well as the above temrs and conditions of sales

Cart

Your cart is empty